Essential Answers
Clear help, without the noise.
These are the questions customers most often ask before and after placing an order with Reichtmann. For anything specific to your purchase, include your order number when contacting us.
How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically 7–15 business days.
What is your return policy?
Consumers in the European Union generally have the right to withdraw from an eligible online purchase within 14 days of receiving the goods, without giving a reason. Legal exceptions may apply. If an item arrives damaged, defective, or incorrect, your statutory consumer rights apply separately. Please review our Refund Policy for current return instructions and conditions.
Can I track my order?
Yes. As soon as your order leaves our warehouse, you'll receive a shipping confirmation email with a tracking link. You can also view real-time status from your account page.
Do you ship internationally?
We ship worldwide. Shipping costs are already included in the final price shown at checkout.